Support
Last updated: 29 September 2026
Fraidy tracks expiry dates for food, medicine, and household items, manages your inventory and to-buy list, and reminds you before things expire. Here is how to get help.
Contact us
Questions, suggestions, or something not working? Email us:
noreply.purchaselist@gmail.com
We reply as soon as we can.
Frequently asked questions
- Do I need an account?
- No. Tap "Browse first, sign up later" on the sign-in screen and use every feature right away. Later, go to Settings → Profile → Sign Up and link an email, Google or Apple account; your data is kept and starts syncing across devices. Note: guest data lives on this device only and is lost if you uninstall the app, so link an account early.
- How long is guest data kept?
- A guest account with any items in it is kept. A guest account that has never had an item added is deleted automatically 90 days after it was created, and you get an in-app notice and a push notification 7 days before. Add any item or link an account to keep it. Guest data is also tied to this device and is lost if you uninstall the app, so link an account if you plan to keep using Fraidy.
- Which sign-in methods are supported?
- Email and password, Google, and Apple (iOS only).
- I forgot my password.
- Tap "Forgot password?" on the sign-in screen and enter your registered email. We send a 6-digit code (valid for 10 minutes); enter it and choose a new password of at least 6 characters.
- How does photo recognition work? Do I need to download a model?
- No download. By default recognition runs offline on your device, so the photo never leaves your phone, and it fills in the item name and expiry date, plus quantity and unit when it can read them. If you turn on Settings → Preferences → "Cloud AI Recognition", results are more accurate, but a downscaled copy of the photo is sent to our server and processed by an AI service, which needs internet. If the cloud fails, the app falls back to on-device recognition.
- When are expiry reminders sent? Can I change them?
- With Settings → Preferences → Expiry Reminders on, the app checks every morning at around 09:00 in your own time zone (app version 1.1.2 or later; older versions use Taiwan time) and notifies you once when an item comes within your advance-warning window (7 days by default; choose 3, 7, 14, 20 or 30 under "Days of advance warning" in app version 1.1.0 or later), on the day, and after it has expired. The in-app "Expiring Soon" list uses the same window. If nothing arrives, check that notifications are allowed for the app in your phone settings.
- How does my family share a list?
- Create a household under Settings → Household. The owner or an admin taps "Invite Members" to get a 6-character code (valid 7 days, one person per code); family members enter it under "Join or Create Household". Everyone in the household shares the inventory and to-buy list; changes others make appear when you open the app, switch tabs or pull to refresh. You can belong to several households and switch between them.
- What is the difference between the to-buy list and inventory?
- The to-buy list is a shopping list; it is not inventory. Tick an item when bought, then tap "Add to Inventory" and enter its expiry date, purchase date and quantity. Only then does it enter inventory and start getting reminders.
- Can I customise categories?
- Yes. Under Settings → Manage Categories you can add, edit, delete and drag to reorder them, with an emoji as the icon. New households start with Food, Drinks, Household and Medicine.
- Does it work offline?
- Data is stored in the cloud so households stay in sync, so adding and viewing items needs a connection. Only on-device photo recognition itself runs offline; saving the result still needs internet.
- Are there ads? Can I pay to remove them?
- The app is free, with a few ads on the Home, Inventory, To Buy, Settings and profile screens to keep it running. There is currently no paid ad-free option.
- Which languages are supported?
- Traditional Chinese, Simplified Chinese, English, Japanese, German, French and Spanish. The app follows your phone language; you can switch it from the top-right corner of the sign-in screen or under Settings → Language.
- How do I delete my account?
- Open the app → Settings tab → scroll to the bottom → Delete Account → confirm. This permanently deletes your account and all personal data. Households where you are the only member are deleted with their inventory; households with other members are kept for them. If you cannot sign in, email us and we will process it within 30 days. See the Privacy Policy.